Terms of Service

Agreement

These Terms of Service ("Terms") govern the relationship between Lone Star Answers LLC ("Lone Star Answers," "I," "me," or "my"), a Texas limited liability company located in Cypress, TX, and any person or business ("Client," "you") that purchases or uses my managed AI phone answering services.

By signing a service agreement or submitting a setup payment, you agree to these Terms. If you have questions before agreeing, email hello@lonestaranswers.com.

Services

Lone Star Answers provides managed AI voice answering services for home service contractor businesses, including:

• Custom AI voice agent configuration using the Retell AI platform
• 24/7 inbound call handling via Twilio telephony infrastructure
• Lead capture and SMS notification to the client's designated phone number
• Emergency escalation to the client's cell phone for qualifying calls
• Ongoing script monitoring, review, and tuning
• Monthly performance reports

Services are provided in the Greater Houston metropolitan area. I reserve the right to decline service to any business at my discretion.

What I don't do

The following are explicitly outside the scope of services:

• Quoting prices or committing to appointment times on the client's behalf
• Outbound sales calls or marketing campaigns
• Healthcare, debt collection, legal, or regulated industry services
• Services that require a human employee under applicable law

Fees and payment

Setup fee. A one-time setup fee is due prior to the agent going live. The setup fee is non-refundable once I begin configuration work. I will not request setup payment until you have heard the agent in action and approved it for launch.

Monthly service fee. The monthly fee is billed in advance on the same calendar date each month via Stripe. Fees are not prorated for partial months. The fee covers unlimited inbound calls at the agreed coverage level.

No per-minute charges. There are no per-call or per-minute overage fees. The monthly fee is the monthly fee.

Late payment. Accounts more than 7 days past due may be suspended until payment is received. Service will resume within 24 hours of payment confirmation.

Term and cancellation

Service is month-to-month with no minimum contract term. Either party may terminate the service agreement with 30 days written notice (email is sufficient). The setup fee is non-refundable. Monthly fees paid in advance are not refunded for the remaining days of a billing period upon cancellation.

Upon cancellation, any phone number provisioned in your name will be ported back to you or released per your instruction within 5 business days.

Client responsibilities

You agree to:

• Provide accurate information about your business during the discovery call and ongoing
• Notify me promptly of any changes to your service area, pricing, emergency protocols, or business operations that affect how calls should be handled
• Ensure callers are notified that calls may be handled by an automated assistant (I configure this disclosure in the agent script by default)
• Comply with all applicable laws governing your business and the use of AI-assisted communications

SMS notifications

SMS text message notifications are an optional service delivery method offered as part of the Lone Star Answers service. Clients are offered the choice to receive lead notifications via SMS, email, or both, and may decline SMS without affecting their ability to use the service.

SMS consent is collected via a written, unchecked-by-default checkbox on the signed service agreement. The checkbox is unchecked by default. SMS is never a condition of purchasing or using the service.

If you opt in, you consent to receive SMS messages at the cell phone number you provide for the following purposes:

• New lead notifications when callers are captured by your AI agent
• Emergency call alerts for calls flagged as urgent
• Service-related operational messages from Lone Star Answers

Frequency. SMS frequency depends on your inbound call volume and typically ranges from 5 to 30 messages per business day.

Message and data rates. Standard message and data rates from your cell carrier may apply. Lone Star Answers does not charge separately for SMS delivery.

Opting out. You may text STOP to (713) 581-4284 at any time to unsubscribe. Opting out disables SMS notifications only; you will continue to receive lead notifications via email if that was one of your selected channels. Text START to re-subscribe. Text HELP for assistance.

No sharing. Cell phone numbers used for SMS notifications are not shared with any third parties or affiliates for marketing or promotional purposes.

Call recording and data

Calls handled by your AI agent are recorded for quality assurance and script improvement purposes. By using the service, you and your callers consent to recording as disclosed at the start of each call. You own the lead data captured from your callers. I retain a copy for the duration of the service agreement plus 12 months for operational purposes.

Limitation of liability

I will make reasonable efforts to ensure your AI agent is available and functioning correctly. However, I do not guarantee 100% uptime, and I am not liable for calls missed due to:

• Outages at Retell AI, Twilio, or other third-party infrastructure providers
• Incorrect or outdated information you provided that affected the agent script
• Caller behavior or poor call quality outside my control
• Force majeure events

In no event will Lone Star Answers LLC be liable for indirect, incidental, consequential, or punitive damages, including lost revenue or lost business opportunities. My total liability for any claim arising under this agreement is limited to the fees paid by you in the 30 days preceding the claim.

Disclaimer of warranties

Services are provided "as is." I make no warranty that the AI agent will capture every call, correctly handle every situation, or produce any specific business outcome. Results vary based on call volume, caller behavior, and business type.

Governing law

These Terms are governed by the laws of the State of Texas. Any disputes arising under these Terms will be resolved in Harris County, Texas. Both parties waive the right to a jury trial and agree to resolve disputes through binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, except that either party may seek injunctive relief in court.

Changes to these terms

I may update these Terms as my services evolve. I will provide 30 days notice of material changes by email. Continued use of the service after the effective date of changes constitutes acceptance of the updated Terms.

Contact

Lone Star Answers LLC
Cypress, TX 77433
hello@lonestaranswers.com
(713) 581-4284