Privacy Policy
Effective date: July 13, 2026
Who I am
Lone Star Answers LLC ("Lone Star Answers," "I," "me," or "my") is a managed AI phone answering service based in Cypress, TX 77433. This Privacy Policy explains how I collect, use, and protect information when you visit lonestaranswers.com or submit an inquiry.
Questions about this policy? Email hello@lonestaranswers.com or call (713) 581-4284.
Information I collect
Contact form submissions. When you submit the contact form on this site, I collect your name, business name, phone number, email address, trade type, city, and any notes you include about your current situation. I use this information to follow up with you about my services.
Call recordings and transcripts. If you become a client, calls handled by your AI agent are recorded and transcribed by Retell AI (the voice platform I use). These recordings are used to monitor quality, tune the agent script, and resolve disputes. Callers are notified at the start of each call that the call is handled by an automated assistant.
Lead data. Information captured from callers (name, callback number, service address, service type) is transmitted to you as the client via SMS. I retain a copy for troubleshooting and call review purposes.
Usage data. Like most websites, I collect standard server logs and analytics data (browser type, pages visited, time on site). I do not sell this data or use it for advertising.
How I use your information
- To respond to your inquiry and schedule a discovery call
- To configure and operate AI phone answering services for clients
- To send SMS alerts for incoming leads to client phone numbers
- To review call quality and improve agent scripts
- To process payments via Stripe
- To comply with legal obligations
I do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-party services
My services rely on the following third-party platforms. Each has its own privacy policy:
- Retell AI — AI voice agent platform. Processes call audio and transcripts.
- Twilio — Telephony infrastructure. Routes phone calls and SMS messages.
- Stripe — Payment processing. Handles billing for monthly service fees.
- Netlify — Website hosting and contact form processing. Receives and stores form submissions.
I do not share your data with any other third parties except as required by law.
SMS communications
If you are a client of Lone Star Answers, you may choose to receive SMS text message notifications as part of your service.
SMS is optional. You can decline SMS and still receive full service through email. SMS consent is collected via a written, unchecked-by-default checkbox on the signed service agreement. It is not collected through this website.
What SMS is used for (if you opt in). I send SMS alerts to your designated cell phone whenever your AI phone agent captures an inbound customer call. Messages include the caller's name, callback phone number, service address, service type, and a brief summary of the call. Emergency calls are flagged separately.
Who receives SMS. Only the business owner or designated recipient identified during your onboarding. SMS is not sent to your customers or callers.
Message frequency. Frequency depends on your inbound call volume. A typical small contractor receives 5–30 SMS notifications per business day.
Message and data rates. Standard message and data rates may apply from your mobile carrier. Lone Star Answers does not charge separately for SMS delivery.
Opting out. You may text STOP to (713) 581-4284 at any time to unsubscribe from SMS notifications. You will continue to receive email notifications as an alternative. To restart SMS, text START to the same number. For help, text HELP.
Data sharing. Phone numbers used for SMS are not shared, sold, or transferred to any third party or affiliate for marketing or promotional purposes.
Data retention. SMS message logs are retained by Twilio (the telephony provider) for operational and compliance purposes per Twilio's retention policies. Lone Star Answers retains records of SMS delivery for troubleshooting and service quality purposes for the duration of the service agreement plus 12 months.
Data retention
Contact form submissions are retained for 12 months after your last interaction. Call recordings and lead data for active clients are retained for the duration of the service agreement plus 12 months. You may request deletion at any time by contacting me directly.
Your rights
You have the right to request access to, correction of, or deletion of any personal information I hold about you. To make a request, contact me at hello@lonestaranswers.com. I will respond within 30 days.
If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information is collected about you and the right to opt out of the sale of personal information. I do not sell personal information.
Security
I use industry-standard security practices to protect your information, including encrypted data transmission (HTTPS), access controls, and SOC 2-compliant infrastructure through my third-party providers. No method of transmission over the internet is 100% secure; I cannot guarantee absolute security but I take reasonable precautions.
Cookies
This website uses minimal cookies for basic analytics (page view counts). I do not use advertising cookies, cross-site tracking, or third-party analytics platforms that sell your data.
Changes to this policy
I may update this policy as my services evolve. Material changes will be noted on this page with an updated effective date. Continued use of the site after changes constitutes acceptance of the updated policy.
Contact
Lone Star Answers LLC
Cypress, TX 77433
hello@lonestaranswers.com
(713) 581-4284